Terms & Conditions

These Terms & Conditions apply to your use of this website and to every order placed with Sanluxury ("Sanluxury", "we", "us", "our"). By using this website or placing an order, you agree to these terms. Please read them carefully.

1. About us

This website is operated by Sanluxury, Surfers Paradise, Queensland, Australia. You can contact us at hello@sanluxury.com.

2. Using this website

You agree to use this website only for lawful purposes and to provide accurate, current information when you place an order or create an account. You are responsible for keeping your account details secure. We may suspend or refuse access to anyone who misuses the website.

3. Products and descriptions

We take care to describe and photograph our jewellery accurately. Colours, finishes and proportions can look slightly different on different screens and in different light, and measurements are approximate. Small variations between pieces are a normal part of jewellery making and are not faults.

Our pieces are described as water resistant and anti-tarnish. How a piece wears over time depends on how it is used and cared for. Please follow our Jewellery Care Guide, which forms part of these terms.

All products are subject to availability. We may limit quantities, or withdraw or change a product, at any time.

4. Prices and payment

Prices are shown in your selected currency. Where a currency other than Australian dollars is shown, the amount is converted from our Australian dollar price and may change with exchange rates. Any applicable taxes and shipping charges are shown at checkout before you pay.

Payment is taken in full when you place your order, using the payment methods offered at checkout. We may change our prices at any time, but changes do not affect orders we have already accepted.

5. Orders

Your order is an offer to buy. A contract is formed when we send you confirmation that your order has been dispatched. We may decline or cancel an order, for example where a product is unavailable, where there is an error in the price or description, or where we suspect fraud or misuse. If we cancel an order you have paid for, we will refund you in full.

If you need to change or cancel an order, email us as soon as possible. We will do our best to help, but we cannot change an order once it has been dispatched.

6. Pricing and description errors

If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the order and refund you, even after the order has been confirmed.

7. Shipping and delivery

Shipping options, charges and free shipping thresholds are set out on our Shipping & Returns page and at checkout. Delivery times are estimates only. International orders may attract import duties, taxes or customs fees, which are the responsibility of the recipient.

Ownership of the goods passes to you when we receive payment in full. Risk passes to you when the goods are delivered to the address you gave us.

8. Returns and refunds

Our returns policy is set out on our Shipping & Returns page and forms part of these terms. In summary, unworn pieces in their original packaging may be returned within 14 days of delivery for a change of mind, with return postage paid by the customer. Earrings, gift add-ons and personalised items cannot be returned for a change of mind.

9. Promotions and discount codes

Discount codes and offers are subject to the conditions stated with them. Unless we say otherwise, a code can be used once per customer, cannot be combined with another code or offer, cannot be exchanged for cash and cannot be applied to an order already placed. We may withdraw or change a promotion at any time, and we may cancel orders where a code has been misused.

10. Reviews and content you share

If you submit a review, photo or other content, you confirm that it is your own, that it is honest and based on your genuine experience, and that it does not infringe anyone else's rights. You give us permission to display, reproduce and share that content on our website, emails and social media. We may decline to publish or remove content that is unlawful, offensive, misleading or unrelated to the product.

11. Intellectual property

All content on this website, including the Sanluxury name and logo, photographs, designs, text and graphics, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

12. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

13. Limitation of liability

To the extent permitted by law, and subject to section 12:

• we are not liable for indirect or consequential loss, or for loss arising from misuse of a product or from not following our care guidance;
• we are not liable for delays or failures caused by events outside our reasonable control, including carrier delays and customs processing; and
• our total liability for any claim relating to a product is limited to the amount you paid for that product.

Jewellery contains small parts and is not suitable for young children. If you have a known sensitivity or allergy to any metal, please check the product details before buying, and stop wearing a piece if irritation occurs.

14. Links to other websites

This website may link to websites we do not control. We are not responsible for their content or practices.

15. Privacy

We handle your personal information as described in our Privacy Policy.

16. Changes to these terms

We may update these terms from time to time. The version on this page at the time you place your order is the one that applies to that order.

17. Governing law

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland.

18. Contact

Questions about these terms can be sent to hello@sanluxury.com or through our Contact page.