Jewellery Care Guide

How a piece should be cared for depends on what it is made from. Choose your material below. You will find it listed under Design details on each product page.

Jewellery should be the last thing you put on and the first thing you take off.

• Put it on after dressing and after perfume, moisturiser, sunscreen, make-up and hair products have dried.
• Take it off before exercise, sport, heavy lifting, gardening and housework.
• Take it off before bed. Chains can kink or snap and stones can loosen while you sleep.
• Take rings off before washing your hands with soap or using hand sanitiser.

Our stainless steel jewellery is water resistant. Brief contact with clean water, such as rain or a quick rinse, will not harm it if it is dried soon afterwards. Regular or prolonged exposure will shorten the life of the finish. Brass and sterling silver pieces should be kept dry.

• Remove jewellery before swimming. Chlorine and salt water are especially harsh on plating.
• Remove it before spas, saunas and steam rooms. Heat and moisture together speed up wear.
• We recommend removing it before showering or bathing. Soap, shampoo and hot water leave a film that dulls the shine.
• If a piece gets wet, pat it dry with a soft cloth and let it air dry fully before storing.

Chemicals are the most common cause of discolouration and fading. Keep your jewellery away from:

• Perfume, body sprays, lotions, oils, sunscreen, fake tan and insect repellent.
• Hairspray, hair dye and styling products.
• Hand sanitiser, soap and detergents.
• Bleach, chlorine and household cleaning products.

If a piece comes into contact with any of these, wipe it clean with a soft, dry cloth as soon as you can.

• After each wear, wipe gently with a soft, dry, lint-free cloth to remove oils and moisture.
• For a deeper clean, use lukewarm water with a drop of mild, fragrance-free soap, rinse quickly, and pat completely dry.
• Never rub hard. Light, gentle strokes are enough.

Do not use jewellery dips, silver or gold polish, polishing cloths treated with chemicals, toothpaste, baking soda, brushes, or ultrasonic and steam cleaners. These can strip the plating and loosen stones.

• Keep each piece on its own in its Sanluxury pouch or box so pieces cannot scratch each other.
• Fasten clasps and lay chains flat to prevent tangling and kinks.
• Store in a cool, dry place away from direct sunlight and heat.
• Do not store jewellery in the bathroom, where humidity is high.
• When travelling, pack each piece separately in a pouch or travel case.

Crystals, zircon stones, pearls and pearl-effect details are more delicate than the metal around them.

• Avoid knocks and pressure, which can chip stones or loosen their settings.
• Keep stones and pearls away from water, heat and chemicals, which can cloud them or weaken the setting.
• Do not pull on chains, charms or pendants, and check clasps are fully closed before wearing.
• If a stone or fitting feels loose, stop wearing the piece and get in touch with us.

Adjustable pieces are designed to be shaped gently, a small amount, a small number of times.

• Adjust slowly and evenly, close to the opening, rather than bending the whole band.
• Do not adjust a piece every time you wear it. Repeated bending weakens the metal and may cause it to lose its shape or break.
• Open bangles by easing them on at the narrowest part of the wrist rather than pulling the opening apart.

Our jewellery is hypoallergenic and made without nickel or lead, and is suitable for most people with sensitive skin. Skin reacts differently from person to person, so we cannot guarantee that a piece will suit everyone.

• If you notice redness, itching or irritation, stop wearing the piece. Seek medical advice if it continues.
• Do not wear jewellery over broken or irritated skin, or in new piercings that have not healed.
• Our jewellery contains small parts and is not a toy. Keep it out of reach of young children, and never leave a child unattended with jewellery.

With time and use, all plated jewellery shows signs of wear. The following are expected and are not manufacturing faults:

• Gradual softening or fading of the gold colour, especially where a piece rubs against skin or clothing.
• Fine surface scratches and scuffs from everyday use.
• Changes caused by water, sweat, perfume, cosmetics, chemicals or humidity.
• Bending, stretching or breakage caused by pulling, pressure, impact or over-adjusting.
• Tangled, kinked or knotted chains.
• Loss of a piece, or of a stone or part, after accidental damage.