FAQ

Orders & shipping

Is shipping free?

Yes. Standard shipping within Australia is free on orders of A$99 and over, and international shipping is free on orders of A$150 and over.

Do you ship internationally?

Yes. Tracked shipping is available worldwide. Shipping options and prices are shown at checkout, in your local currency.

When will my order arrive?

Every order is carefully packed in Sanluxury packaging and dispatched from Australia. You will receive tracking by email as soon as your order ships, and the delivery estimate for your address is shown at checkout.

Can I change my order after placing it?

Email us at hello@sanluxury.com as soon as possible and we will do our best to update it before it ships.

Will I have to pay customs fees?

International orders may attract import duties or taxes charged by your country. These are paid by the recipient and are not included in our prices.

Materials & care

What is Sanluxury jewellery made of?

Our pieces are 18K PVD Gold Plated over stainless steel, with a dense vapour-bonded finish made for every day.

Is the jewellery water resistant?

Yes. Our pieces are water resistant and anti-tarnish. To keep the finish at its best for longer, follow our Jewellery Care Guide.

Is it suitable for sensitive skin?

Our pieces are hypoallergenic and made without nickel or lead, the most common causes of irritation.

How do I find my ring size?

Each ring page has a size guide with a chart and two simple ways to measure at home.

Gifting

Can I add a gift message?

Yes. Choose a card or sticker from our Gift Add-ons and write your personal message. It is sent with your order.

Is there a complimentary gift?

Orders of A$99 and over receive a little something from us, complimentary, worldwide.

Returns & help

What is your returns policy?

You can return unworn pieces in their original packaging within 14 days of delivery for a refund. For hygiene reasons, earrings cannot be returned unless faulty, and return postage for a change of mind is paid by the customer. Full details are on our Shipping & Returns page.

What if my order arrives faulty or incorrect?

Email hello@sanluxury.com with your order number and photos as soon as possible. We will arrange a replacement or refund at our cost.

How do I contact you?

Email hello@sanluxury.com or use the form on our Contact page. We reply within one business day.